Returning Items:

• Please contact us by email at [email protected].
• Items with signs of tag tampering or without tags will be considered used and will not be processed.
• Packages must be shipped with a delivery confirmation/tracking number (no signature please)
• We reserve the right to charge a restocking fee if necessary.
  
• Please allow 5-10 days for us to process your return. Items are eligible for a full refund (less restocking fee) or exchange within 15 days of shipment from us.
• After 15 days, the sale is final and anything returned will be rejected.
• Money will be refunded to the credit card or payment method that you used to pay for the item.

Exchanging Items:

You may exchange items within 30 days of purchase. Exchanged items will ship for free.

Defective Items

• Please email us at [email protected] if you believe you have a defective item.
• Please include your order number and a photograph of the defective item.
• Your defective item(s) will be replaced if contact was made within 15 days after receiving your order.
• Defective items must be returned unused, with tags and packaging in place.
• After 15 days, you must ship back items at your own expense.
• If we do not receive your defective item within 30 days of when first contact was made the sale is final and anything returned will be rejected.
• Once contact is made we will issue you a return label to ship back your defective item.

Please mail items to:
Poplollies Beads
1350 Cornstubble Ln
Poolville, Texas 76487